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Author Archives: Leverage2Market
Top of Mind Thursday – June 29, 2023
Last weekend, Yevgeny Prigozhin, head of the Wagner Group of Russian mercenaries, appeared to be turning on Vladimir Putin, his friend and benefactor, in an armed march to Moscow. Until, all of the sudden, he called off the effort and … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged democracy, human nature, humanity, leadership
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Top of Mind Thursday – June 22, 2023: Lost and Found
This afternoon, it was reported that the missing submersible vessel with five people aboard had met a catastrophic end on the ocean floor, near the wreck of the Titanic that was the target of their trip. While it’s terribly sad … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged humanity, leadership, morality, Top of Mind Thursday, tragedy
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Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged AI, artificial intelligence, customer experience, customer service, generative AI, Top of Mind Thursday
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Top of Mind Thursday – June 8, 2023: The Right Spark
My gas grill picked an inopportune time to stop working. With summer fast approaching, this is the time of year when BBQs are the preferred way to cook dinner. Over the last couple of months, it’s been getting harder and … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged Assumption Testing, consulting, marketing expert, Problem Solving, Top of Mind Thursday
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