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Author Archives: Leverage2Market
Top of Mind Thursday – June 1, 2023: A Matter of Perspective
Lies, damn lies, and statistics. We’ve all seen statistics that seemed too good, too bad, or just too strange to be true. The problem is with the right set of data–analyzed at exactly the correct angle–you get a perspective that … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged business cycle, layoff, layoffs, overhiring, statistics
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Top of Mind Thursday – May 25, 2023: Doing What You Say You Will
Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged AI, artificial intelligence, customer experience, customer service, reputation
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Top of Mind Thursday – May 18, 2023: Barking Up the Wrong Tree
My dog needed a refill on one of his prescriptions. How difficult could that be? For years, we’ve used online pet med companies, like Chewy, who quickly and easily refill pet prescriptions on time and at a reasonable cost. The … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged customer experience, customer experience optimization
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