Just a Moment for Marketing: Owning the Customer

Linda advises: Offer great customer service.

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Top of Mind Thursday March 31, 2016: Spring Training

Top of Mind Thursday

It’s the last day of March, which means 30 Major League baseball teams are finishing up spring training, packing up their gear, and heading north to start the season.

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These are the best and brightest athletes in their sport…yet every year they spend about 6 weeks going back to the basics–reviewing mechanics, practicing their swings or pitches, learning new techniques.

And every year during the first week of April, no matter how well or how badly they played the previous year they start again with a clean slate and the same objective–play well enough to get to the post-season and win the World Series.

When was the last time you took a break from your day-to-day activities to go back and focus on the basics of your business–to review what’s working and what isn’t, to look at the key elements of your marketing, and to determine where a new technique or approach might be helpful.

Spring is here. Now’s the time to get in shape for the season–before you step up to the plate.

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Marketing Above the NoiseCheck out the new video trailer for my book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters.

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linda@popky.com
(650) 281-4854
www.leverage2market.com


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Just a Moment for Marketing: Managing Brand Business

Linda asks: How are you handling brand dissonance?

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Forget the Elephant. It’s the Gray Rhino in the Room that Can Make or Break You.

michele-wuckerMichele Wucker
Author
The Gray Rhino
www.wucker.com

Michele Wucker is the author of the new book The Gray Rhino: How to Recognize and Respond to the Obvious Dangers We Ignore. She brings three decades of experience as a policy analyst, financial journalist and think tank executive to her distinctive and accessible style of thought leadership, combining highly original thinking with incisive analysis. Her 2006 book, Lockout: Why America Keeps Getting Immigration Wrong When Our Prosperity Depends on Getting It Right, drew needed attention to the damage failed U.S. immigration policies do to the economy, and outlined a constructive new approach. Her first book, Why the Cocks Fight: Dominicans, Haitians and the Struggle for Hispaniola, continues to influence scholars and policy makers as the two countries make headlines anew.

In this podcast, Michele talks about the importance of changing our focus from the unlikely to the highly probable events we may think are too big to impact. She discusses the three Gray Rhinos that marketers are likely to face, and tells us why New Coke may have been the best thing that ever happened to Coca-Cola.


ListenListen to this podcast.


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