When Your Reputation’s On the Line: How Small Businesses Can Use Brand Strategy Effectively

maria-ross2Maria Ross
Brand Strategist
www.red-slice.com

Maria Ross is a brand strategist, author, and speaker who believes cash flow, business model canvas template, and creativity are not mutually exclusive. As creator of Red Slice, she advises startups, entrepreneurs and small to midsize companies on how to craft irresistible brands Maria is the author of Branding Basics for Small Business: How to Create an Irresistible Brand on Any Budget, and her humorous and heartfelt memoir, Rebooting My Brain.

In this podcast, Maria talks about why brand is just as important for small businesses as for large ones. She discusses the biggest mistakes entrepreneurs make when trying to build their brand, as well as how social media can help or hurt a branding effort.


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Just a Moment for Marketing: Dissonance

Linda advises: Don’t be afraid to shake things up, but also find a resolution.

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Top of Mind Thursday August 13, 2015: Focus on the Fix First

Top of Mind Thursday

There’s a time to sell and a time to offer support. Unfortunately, many companies don’t know the difference.

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How many of us have sat on hold for customer support and listened to multiple offers for new and improved services–while we can’t get our current service to work correctly? Or, once you’ve got the support rep on the line, it seems all they’re interested in is selling you upgraded products, rather than fixing what you’ve got now.

Ironically, the most satisfied customers are often those who have had a problem solved in a timely and effective manner. They’re the ones who will gladly promote your virtues to their friends and acquaintances–without being asked.

When you incent your support reps to sell rather than provide excellent support, you’re sending the wrong message to customers. Fix the process and you’ll reap the rewards.

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Marketing Above the NoiseMy new book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters, is now available.

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Let us help your business rise to the top.

linda@popky.com
(650) 281-4854
www.leverage2market.com


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Just a Moment for Marketing: What is Noise?

Linda advises: Compliment and amplify what is already out there.

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