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Category Archives: Articles & Resources
Top of Mind Thursday – December 4, 2024: Getting Customer Service Right
Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading
Posted in Articles & Resources, Customer Interactions, Customer Relationships, l2massociates, Leverage2Market, Linda Popky, Top of Mind Thursday Memo
Tagged customer service, Top of Mind Thursday
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Top of Mind Thursday – September 19, 2024: Misgrading Home Work
This week, Amazon announced that as of January it will be requiring all employees to work from the office five days a week—ending their hybrid work program. This affects engineers and others whose work can be done offsite—not those on package … Continue reading
Posted in Articles & Resources, Careers, Current Affairs, Linda Popky, Top of Mind Thursday Memo
Tagged Hybrid Work, Top of Mind Thursday, Work/Life Balance, Workplace
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Top of Mind Thursday – September 12, 2024: The Debate Goes to the Dogs (and Cats!)
On Tuesday, the two major party candidates for President met in Philadelphia for a debate. The first debate, in June, was the event that killed Joe Biden’s re-election hopes. This time, the Democrat facing Donald Trump was Kamala Harris, and … Continue reading
Posted in Articles & Resources, Leverage2Market, Linda Popky, Top of Mind Thursday Memo
Tagged politics, presidential debate, Top of Mind Thursday
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Top of Mind Thursday – September 5, 2024: A Hole in the Universe
Last weekend, the IDF recovered the bodies of 6 hostages from a tunnel in Gaza, including Israeli-American Hersh Goldberg-Polin, whose parents have spent the last 11 months aggressively advocating for his safe return. Mainstream media headlines noted that the six had … Continue reading
Posted in Articles & Resources, Leverage2Market, Linda Popky, Top of Mind Thursday Memo
Tagged Top of Mind Thursday
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