Category Archives: Customer Interactions

When the Package Says About the Product Inside

This week I finally decided to dump my HP OfficeJet All-in-One printer. I know HP has a reputation for building good quality printers and I have an ancient LaserJet 4050 that I think will survive the next nuclear disaster, but … Continue reading

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Hearing Good Things About Bose

We hear a lot of negative customer interactions, so it’s always a pleasant change to hear someone talking about a great customer service interaction. This comes from Chad Barr, President of CB Software in Shaker Heights, OH: I love my … Continue reading

Posted in Customer Interactions, Hall of Fame | 1 Comment

Voting Process Made Easy…for real!

I have been a permanent absentee voter in California for years and years. That way I don’t have to worry about where I am on election day, getting to the polls by a certain time, etc. The ballot comes in … Continue reading

Posted in Customer Interactions, Hall of Fame, Politics/Government | Comments Off on Voting Process Made Easy…for real!

Hold for an Important Message

If there’s one thing I find totally annoying, it’s picking up the phone to get first silence, then a recording that says “Hold for an important message from…”, then I am put on hold again while the system dials someone … Continue reading

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