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Category Archives: Customer Interactions
Hearing Good Things About Bose
We hear a lot of negative customer interactions, so it’s always a pleasant change to hear someone talking about a great customer service interaction. This comes from Chad Barr, President of CB Software in Shaker Heights, OH: I love my … Continue reading
Voting Process Made Easy…for real!
I have been a permanent absentee voter in California for years and years. That way I don’t have to worry about where I am on election day, getting to the polls by a certain time, etc. The ballot comes in … Continue reading
Hold for an Important Message
If there’s one thing I find totally annoying, it’s picking up the phone to get first silence, then a recording that says “Hold for an important message from…”, then I am put on hold again while the system dials someone … Continue reading
Stuck in Lodi Again…
…at the Microtel Motel. Remember the old John Fogerty song where he was “stuck in Lodi again?” Well, we spent the weekend in Lodi for a club soccer tournament. Turns out that Lodi is not such a bad little town. … Continue reading