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Category Archives: l2massociates
Top of Mind Thursday – December 4, 2024: Getting Customer Service Right
Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading
Top of Mind Thursday – November 28, 2024: Beyond Thanksgiving
Today was Thanksgiving in the United States—the day when we celebrate the Macy’s Parade, the National Dog Show, the week’s great Black Friday sales, big football games, and a lot of great food. Oh, and we also try to take … Continue reading
Top of Mind Thursday – November 14, 2024: A Century Later, the Fight Continues
Just over 100 years ago, the world changed dramatically for millions of people with the discovery of insulin. In January of 1922, Canadian doctor Frederick Banting first injected animal insulin into a 14-year-old boy dying of Type 1 diabetes. Within 24 … Continue reading
Top of Mind Thursday – November 7, 2024: What Just Happened?
Two days ago, former President Donald Trump was re-elected to a second term. The race went down to the wire, and there was no clear projection as to who would win, but the margin of Trump’s victory was unexpected in … Continue reading