Category Archives: l2massociates

Chief Customer Officers: Bringing Customer Focus to the C-Suite

Curtis Bingham Founder and Executive Director Chief Customer Officer Council www.ccocouncil.org Curtis Bingham is the world’s foremost authority on the chief customer officer (CCO) function. Over the last decade he has worked with more than 50 CCOs to create customer-centric … Continue reading

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Productizing Your Personal Services Business

Ed Poll Principal LawBiz Management Company www.lawbiz.com Ed Poll advises law firms and their leaders on practice management, business development, and financial matters. Ed is unique in that he has long-term experience in both business and law, having practiced law … Continue reading

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