Category Archives: Leverage2Market

Top of Mind Thursday – December 4, 2024: Getting Customer Service Right

Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading

Posted in Articles & Resources, Customer Interactions, Customer Relationships, l2massociates, Leverage2Market, Linda Popky, Top of Mind Thursday Memo | Tagged , | Comments Off on Top of Mind Thursday – December 4, 2024: Getting Customer Service Right

Top of Mind Thursday – November 28, 2024: Beyond Thanksgiving

Today was Thanksgiving in the United States—the day when we celebrate the Macy’s Parade, the National Dog Show, the week’s great Black Friday sales, big football games, and a lot of great food. Oh, and we also try to take … Continue reading

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Top of Mind Thursday – November 21, 2024: Actions Have Consequences

This morning, Matt Gaetz withdrew from consideration for the position of Attorney General in the next administration. Gaetz was probably the most contentious cabinet choice released so far by the incoming Trump administration. He had been under investigation for sexual involvement … Continue reading

Posted in Current Affairs, Leverage2Market, Linda Popky, Politics/Government, Top of Mind Thursday Memo | Tagged , | Comments Off on Top of Mind Thursday – November 21, 2024: Actions Have Consequences

Top of Mind Thursday – November 14, 2024: A Century Later, the Fight Continues

Just over 100 years ago, the world changed dramatically for millions of people with the discovery of insulin. In January of 1922, Canadian doctor Frederick Banting first injected animal insulin into a 14-year-old boy dying of Type 1 diabetes. Within 24 … Continue reading

Posted in l2massociates, Leverage2Market, Linda Popky, Top of Mind Thursday Memo | Tagged , , | Comments Off on Top of Mind Thursday – November 14, 2024: A Century Later, the Fight Continues

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