Category Archives: Linda Popky

Top of Mind Thursday – December 19, 2024: Thing Aren’t Always What They Seem

Last week, CNN aired a segment where their correspondent, Clarissa Ward, helped free a man from prison in Syria following the downfall of dictator Bashir Assad. The man acted as if he had been imprisoned for months and was another … Continue reading

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Top of Mind Thursday – December 4, 2024: Getting Customer Service Right

Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading

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Top of Mind Thursday – November 28, 2024: Beyond Thanksgiving

Today was Thanksgiving in the United States—the day when we celebrate the Macy’s Parade, the National Dog Show, the week’s great Black Friday sales, big football games, and a lot of great food. Oh, and we also try to take … Continue reading

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Top of Mind Thursday – November 21, 2024: Actions Have Consequences

This morning, Matt Gaetz withdrew from consideration for the position of Attorney General in the next administration. Gaetz was probably the most contentious cabinet choice released so far by the incoming Trump administration. He had been under investigation for sexual involvement … Continue reading

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