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Category Archives: News and Updates
Top of Mind Thursday – July 6, 2023: Pay Attention!
Distraction. It’s all around us. Drivers are distracted with phones and texting. Pedestrians and bicyclists are not watching out for traffic. Kids and parents are often in separate worlds, as are bosses and employees. Retail employees seem to be doing … Continue reading
Top of Mind Thursday – June 29, 2023
Last weekend, Yevgeny Prigozhin, head of the Wagner Group of Russian mercenaries, appeared to be turning on Vladimir Putin, his friend and benefactor, in an armed march to Moscow. Until, all of the sudden, he called off the effort and … Continue reading
Top of Mind Thursday – June 22, 2023: Lost and Found
This afternoon, it was reported that the missing submersible vessel with five people aboard had met a catastrophic end on the ocean floor, near the wreck of the Titanic that was the target of their trip. While it’s terribly sad … Continue reading
Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading