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Category Archives: News and Updates
Top of Mind Thursday – May 18, 2023: Barking Up the Wrong Tree
My dog needed a refill on one of his prescriptions. How difficult could that be? For years, we’ve used online pet med companies, like Chewy, who quickly and easily refill pet prescriptions on time and at a reasonable cost. The … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged customer experience, customer experience optimization
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Top of Mind Thursday – May 4, 2023: What Happens When You Believe Things Are Real
When my daughter was young, we had a “Magic Closet” where we put candy on Halloween night. In the morning, all that candy magically turned into a non-sugary treat, like a book or toy. After a number of years, she … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged banking crisis, crisis, Crisis Management, fear
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Top of Mind Thursday – April 27, 2023: Above and Beyond
This week, household retailer Bed, Bath & Beyond filed for bankruptcy. This was not unexpected, as the company had been fighting declining sales and limited financing for several years. Less inventory in the stores led to fewer sales, which in … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged bankrupt, bankruptcy, bed bath beyond, customer loyalty
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