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Category Archives: News and Updates
Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill
Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged brand loyalty, customer experience, customer loyalty, customer retention, customer service, pharmacy
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Top of Mind Thursday – October 27, 2022: The More Things Change, The More They Stay the Same
Four years ago today, the country was shocked by the shooting at the Tree of Life synagogue in Pittsburgh, when eleven people were killed in the worst antisemitic attack on US soil. Since then, attacks against synagogues and community centers … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged anti-semitic, Anti-semitism, Jewish, Jewish people
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Top of Mind Thursday – October 20, 2022: That Didn’t Last Long
Today, Liz Truss, Prime Minister of the UK, resigned after only 6 weeks on the job. Those of us in the US are used to having to wait anywhere from two to six years to remove politicians from office–depending on … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged change management, leadership, politics, prime minister, resignation, UK
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Top of Mind Thursday – October 13, 2022: Reinvention
This week, we held the 19th Annual Meeting for the Society for the Advancement of Consulting. Our annual theme has been Reinvent for Success which, given what’s going on in the world right now, has been quite apropos. Entire global alliances are … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged Annual Event, disruption, email lists, global trends, intergenerational differences, personal disruption, podcasting, Reinvent for Success, reinvent yourself, reinvention, Society for the Advancement of Consulting, supply chain issues
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