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Tag Archives: customer service
Top of Mind Thursday – December 4, 2024: Getting Customer Service Right
Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading
Top of Mind Thursday – October 17, 2024: Prescription for Failure
This week, Walgreens announced they will be closing anywhere from 1200 to 2000 drugstores within the next three years. This is not much of a surprise. For awhile, it looked like there was a new Walgreens opening up on every corner. Did we … Continue reading
Top of Mind Thursday – March 7, 2024: For Everything, There Is a Season
What happens when the Internet freezes, again and again? Not much gets done. In fact, everything in your business comes to a screeching halt. That’s what happened to me this week after a Comcast “upgrade” that seemed to result in … Continue reading
Top of Mind Thursday – July 6, 2023: Pay Attention!
Distraction. It’s all around us. Drivers are distracted with phones and texting. Pedestrians and bicyclists are not watching out for traffic. Kids and parents are often in separate worlds, as are bosses and employees. Retail employees seem to be doing … Continue reading