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Tag Archives: customer service
Top of Mind Thursday December 10, 2015: Life Saving Customer Service
Thirty minutes into my cross-country flight yesterday, there was a PA announcement looking for a medical provider onboard. It turned out a woman in the row in front of me was having some kind of medical issue. Someone came forward … Continue reading
Posted in Top of Mind Thursday Memo
Tagged airline, customer service, Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, Top of Mind Thursday
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No, I Can’t Help You No Matter What You Need
What good does it do to jump to conclusions before finding out what the customer really is looking for to start?
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When the Customer is Never Right Part 2: We Know What You Want, Deal With It!
Because the waiter wrote down the wrong order, it had to have been what I ordered. Except it wasn’t.
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Posted in Customer Interactions
Tagged customer service, Miami beach
Comments Off on When the Customer is Never Right Part 2: We Know What You Want, Deal With It!
When the Customer Is Never Right…Part 1: The Case of the Sushi Nazi
What we wanted was not relevant, they served us what, when and how they chose.
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