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Tag Archives: customer service
Absolutely, Positively a Problem: Fedex, you’ve got some work to do
Unless he’s been working on my route for the last few months, the situation with the driver throwing the computer monitor is NOT an insolated incident.
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Posted in Hall of Shame
Tagged customer service, Fedex, thrown package, viral video
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Over and Out (Back) Part 2: More Travel Tidings from Kiwi Land
It’s nice to be in a place where service employees don’t expect a tip yet provide excellent service anyway.
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Posted in Travel
Tagged Auckland, Australia, customer service, internet bandwidth, New Zealand, Occupy, Queenstown, Sydney
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Not Quite the Right Mix: Kitchen Aid doesn’t serve up the recipe we’re looking for
Do you wait for a customer to call and tell you about a problem you already know exists? Or do you proactively contact them to let them know you’ll be taking care of a potential situation before it has the opportunity to cause a problem?
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Posted in Customer Interactions
Tagged customer loyalty, customer service, Kitchen Aid
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Lessons from the Road: If it Weren’t For Those Pesky Customers!
What signals is your business sending to its customers? Are you signaling them not to bother you in the future?
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Posted in Customer Interactions
Tagged Crowne Plaza, customer service, pesky customers, Sheraton
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