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Tag Archives: customer service
The United and Continental Merger: The Real Reason Bigger and Badder isn’t Necessarily Better
United Airlines lost track of their target market. Or, more specifically, they focused on where the market *used* to be, as opposed to where it is now. And we as passengers are feeling the pain as a result.
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Why the Spirit Doesn’t Move Me…and Other Lessons from Air Travel
It seems every time you turn around, an airline is trying to find another way to charge passengers to use their services. The latest episode involves Spirit Airlines’ recent decision to charge passengers for carry-on luggage. This comes after most … Continue reading
Badgering Your Customers is Not Good for Business
In the last month, I’ve received no less than 15 phone calls from the telemarketing arm of a publication I subscribe to. It’s gotten to the point where I recognize the phone number and ignore all of the calls from … Continue reading
A Case of Mistaken (Information about My) Identity
We’ve all heard a lot about identity theft. But have you considered the problem of corrupted information being attached to your online identity? I recently had an interesting interaction with a financial institution. Before they would discuss my account with … Continue reading