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Tag Archives: customer service
Insanity: Knowing Customers Are Unhappy and Waiting for Them to Defect
I recently terminated the relationship with the man who’s serviced our pool for a number of years. For quite awhile now, I haven’t been happy with the service we’ve gotten, including the fact that the hot tub never seems to … Continue reading
Posted in Customer Interactions
Tagged customer defection, customer interaction, customer service
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