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Tag Archives: Top of Mind Thursday
Top of Mind Thursday – December 19, 2024: Thing Aren’t Always What They Seem
Last week, CNN aired a segment where their correspondent, Clarissa Ward, helped free a man from prison in Syria following the downfall of dictator Bashir Assad. The man acted as if he had been imprisoned for months and was another … Continue reading
Top of Mind Thursday – December 12, 2024: Sickness in the System
Monday, after an intense manhunt, police in Altoona, PA arrested the man suspected of killing United Healthcare CEO Brian Thompson the previous week. ‘The killing has captured the attention of the country, with many people expressing more outrage about the … Continue reading
Top of Mind Thursday – December 4, 2024: Getting Customer Service Right
Let’s be frank: In most cases today, customer service really sucks. We’ve all had to deal with cable or internet providers that send you down a dark hole of automated phone trees, bots, and other diversions. Or the companies that … Continue reading
Top of Mind Thursday – November 28, 2024: Beyond Thanksgiving
Today was Thanksgiving in the United States—the day when we celebrate the Macy’s Parade, the National Dog Show, the week’s great Black Friday sales, big football games, and a lot of great food. Oh, and we also try to take … Continue reading