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Tag Archives: Top of Mind Thursday
Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged AI, artificial intelligence, customer experience, customer service, generative AI, Top of Mind Thursday
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Top of Mind Thursday – June 8, 2023: The Right Spark
My gas grill picked an inopportune time to stop working. With summer fast approaching, this is the time of year when BBQs are the preferred way to cook dinner. Over the last couple of months, it’s been getting harder and … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged Assumption Testing, consulting, marketing expert, Problem Solving, Top of Mind Thursday
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Top of Mind Thursday – October 6, 2022: An Amazingly Large Gamble
As we approach the November elections, in California we’re being bombarded with ads for competing propositions to expand online gambling. Currently, casinos in California are owned and run by Indian tribes, but now there are two competing propositions on the … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged casinos, elections, gambling, Prop 26, Prop 27, Top of Mind Thursday
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Top of Mind Thursday – June 2, 2022: HoJos is NoMo
The last Howard Johnson’s restaurant in America, in Lake George, NY, closed recently. While Millennials and Gen Zers are saying, “Howard WHO?”, those of us of a certain age remember a time when the orange roofs of Howard Johnson’s were … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged Americana, HoJo, Howard Johnson, Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, restaurant, RIP, Top of Mind Thursday
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