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Tag Archives: United Airlines
Top of Mind Thursday September 3, 2020: Change is in the Air
This week, 3 major airlines did something revolutionary: they did away with a fee that was a big revenue producer for them. On Sunday, United announced they are eliminating change fees–those pesky charges slapped on customers who decide they want … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged airlines, American Airlines, change fees, Delta Airlines, Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, Top of Mind Thursday, United Airlines
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Top of Mind Thursday April 13, 2017: The Beatings Will Continue Till Morale Improves
There’s been much attention given to the unfortunate incident of a passenger being physically removed from a United Airlines flight on Monday, dragged, and bloodied when he refused to relinquish his seat for an airline employee. United’s initial response was … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged Delta Airlines, Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, Oscar Munoz, Richard Anderson, Top of Mind Thursday, United Airlines
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Top of Mind Thursday October 2, 2014: Make Their Day
My United Airlines flight from San Francisco to Newark this week was remarkable. It wasn’t the flight itself: the plane was full, the seats too close together, and the ride even more bumpy than usual. But it was the captain’s … Continue reading
Posted in Top of Mind Thursday Memo
Tagged Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, Top of Mind Thursday, United Airlines
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Top of Mind Thursday June 12, 2014: The Sorry State of Travel Today
Last week I stayed in a brand new Marriott hotel in Los Angeles. The facilities were great; the service left a lot to be desired. Basic things, like getting the room cleaned at a reasonable hour, didn’t happen as expected. … Continue reading
Posted in Top of Mind Thursday Memo
Tagged Leverage2Market, Leverage2Market Associates, Linda Popky, marketing, marketing strategy, marketing success, Marriott Hotels, Top of Mind Thursday, United Airlines
Comments Off on Top of Mind Thursday June 12, 2014: The Sorry State of Travel Today