We now know the NSA has been gathering metadata from American phone records. Whether or not this is an acceptable practice is a matter of intense discussion. But just as important is the question of what led to this information being leaked.
When employees are unhappy and don’t feel heard, they find other ways to express their frustration. We’ve all had the bad luck to be on the receiving end of unhappy employees, and it does a business absolutely no good.
A recent Gallup poll found that only three out of ten American workers are engaged, involved in, or committed to their workplace. The other seven out of ten? They’re either going through the motions or they’re finding ways to actively sabotage their employers.
We don’t know why this employee felt talking to the media about a top secret project was the only way to be heard. The question is whether you know what’s going on within your own organization? Are there mechanisms in place for two-way communications with employees? Does the culture support employees who raise uncomfortable issues?
You may not be happy with the messages you hear but at least you’ll hear them. Much better than finding yourself at the center of a major media frenzy.
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